Why managing your own Microsoft 365 tenancy is a bad idea
Did you know that there are over 2000 individual Microsoft 365 products and licence types available to purchase? Microsoft 365 is a collection of software and services to suit businesses from very small to the biggest businesses on the planet. Most people know that Microsoft 365 can include software like Word and Excel and most are even aware that cloud services such as email hosting and Teams fall under the 365 banner. What most people don’t know is that there is a huge array of other services available including things like Teams Telephony (a full service business telephone system), Azure Active Directory, hosted virtual machines, even AI powered features for cyber security and simplified management.
Add in the complexities of different licence levels for corporate, academic and not for profit combined with bundled services such as Microsoft 365 Business Premium, Standard and Basic and it’s no wonder there is so much confusion out there.
Without a deep understanding of the Microsoft 365 eco system it has been my experience that most people who self-manage their Microsoft 365 system end up buying the wrong type of licence, often costing them more than they need to spend.
The bigger problem with self-management though is not proper licence selection but proper configuration. Microsoft 365 has become such an important part of modern business I.T. systems providing not only desktop apps like Word and Excel but also services such as email hosting, data storage, identity management, antivirus, cyber security plus a whole host of other services it’s very easy to incorrectly or inadequately configure yourself. Without the ongoing training and exposure that a professional I.T. service provider such as ourselves has I’d say it’s nearly impossible for anyone not working full time in I.T. to do it well.
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Other I.T. companies just didn’t seem to have the same depth of knowledge as these guys. Rather than blame the user (us) they go the extra mile, locate the problem and fix it – Every time!
Coral
Thanks for all your help today. Your patience & tenacity for solving the problem is greatly appreciated.
Jacinta
The team at AWIT deliver nothing but breathtaking service!!!!
Brett
Very much appreciate your very quick response today. It was pay day today and I was a bit worried (that we wouldn’t be able to process the pays) but because of you all is well, so a big thanks.
Dale
My business has grown from 3 stores to 5 stores over the last 3 years; one of the unfortunate consequences of this has been the fact that our old server and network could not cope with the growth. After much deliberation we chose Australia Wide I.T. to not only arrange the supply and installation of our new network, but to also provide long term support. We have been very pleased with our decision and would happily recommend them.
Bruce
All good as usual, keep up the professional service.
Diana
Your work last week was amazing. You couldn’t have been more supportive or expert in your conduct. I am very grateful and am amazed at your generous invoicing of last week’s work. I can only repay you by recommending you to as many people as possible.
Thank you. It is refreshing to know that when a problem occurs, you are always there – with great service.
Keran
Our previous I.T. Service Provider was distant, hard to contact and not customer focused. With Australia Wide I.T. we now have great service with a human touch. Our calls are answered promptly and the team is always ready to help in any way.
The maintenance program put in place by AWIT offers us peace of mind that our entire system is correctly and closely monitored.
Monica
We would recommend you to anyone, anytime.
Thank you all so very, very much for all your support. Not to mention bringing back my files to my Company. I cannot thank you guys enough.
Thanks again.
Leigh
Attentive and thorough, Australia Wide I.T. get onto any of our I.T. problems quickly – with prompt, friendly and efficient service. Whenever we need to upgrade, we know we can trust their knowledge in supplying flawless new equipment that always works both physically, and to suit our needs.
Alison