Our Guarantee

At Australia Wide I.T. we understand just how important it is to your business to keep your computer systems running and your staff productive.  That is why we have developed the best, most comprehensive service guarantees in the industry.

We believe that your technology needs are not just important, they are critical to your success, and so we take the time to understand what your business needs to keep its technology up to date, secure and reliable.

If you’ve tried the others and are ready for the best I.T. support experience in Australia get in touch with us today and ask about our 14 day free trial.

If we can't fix it, we'll pay you!

This is not a gimmick or a false promise, it is a demonstration of our commitment to our customers.

If we are unable to offer a solution to your computer problem not only will our fee be waived but we will pay you $500. In some cases the solution might be to replace hardware or software, if we offer a solution and you elect not to proceed you acknowledge that we have fulfilled our promise to you under this guarantee. This guarantee does not apply to data recovery.

Not only do we offer what we think is Our guarantee services are the best in the I.T. industry we also offer two more guarantees, not because we have to, but because we want to.

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Quality Guarantee

The Australia Wide IT team prides itself on its high level of professionalism and integrity in every aspect of our business and our guarantee of all workmanship.

Repairs will be conducted immediately free-of-charge if any faults or defects are detected in our work within 30 days of the work being performed.

In the rare event we are unable to find a solution to your computer problem NOT ONLY will our fee be waived but we will pay you $500.

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30 day configuration warranty

If any hardware sold, configured and installed by Australia Wide I.T. should fail with 30 days we will reconfigure the equipment free-of-charge.

The following conditions apply for eligibility:

  • The goods must have been originally supplied and installed by AWIT
  • The fault must be reported to AWIT within 30 days of installation.
  • The goods must fall within the normal manufacturers warranty period.
  • In the case of computer systems including desktops, laptops and servers the customer must have a full, valid backup for the affected system otherwise AWIT will restore the system to original factory defaults only.
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Our Services

Managed IT Support

Our fixed price Managed IT Support Programs will increase your businesses competitiveness and efficiency with our I.T. Professionals on call for you 24/7.

Same Day On-Site Support

Class leading response times ensure your that when things do go wrong we’ll be there in a hurry so you can get on with doing what your business does best.

Security and Data Protection

Custom designed security and data backup systems protect your business from emerging threats and gives you peace of mind.

Hardware and Software

We supply, install and maintain hardware and software from all major vendors including Hewlett-Packard, Microsoft, IBM, Intel and Dell all with our 30 day reconfiguration guarantee.