Our Guarantee
At Australia Wide I.T. we understand just how important it is to your business to keep your computer systems running and your staff productive. That is why we have developed the best, most comprehensive service guarantees in the industry.
We believe that your technology needs are not just important, they are critical to your success, and so we take the time to understand what your business needs to keep its technology up to date, secure and reliable.
If you’ve tried the others and are ready for the best I.T. support experience in Australia get in touch with us today and ask about our 14 day free trial.
If we can't fix it, we'll pay you!
This is not a gimmick or a false promise, it is a demonstration of our commitment to our customers.
If we are unable to offer a solution to your computer problem not only will our fee be waived but we will pay you $500. In some cases the solution might be to replace hardware or software, if we offer a solution and you elect not to proceed you acknowledge that we have fulfilled our promise to you under this guarantee. This guarantee does not apply to data recovery.
Not only do we offer what we think is Our guarantee services are the best in the I.T. industry we also offer two more guarantees, not because we have to, but because we want to.
Quality Guarantee
The Australia Wide IT team prides itself on its high level of professionalism and integrity in every aspect of our business and our guarantee of all workmanship.
Repairs will be conducted immediately free-of-charge if any faults or defects are detected in our work within 30 days of the work being performed.
In the rare event we are unable to find a solution to your computer problem NOT ONLY will our fee be waived but we will pay you $500.
30 day configuration warranty
If any hardware sold, configured and installed by Australia Wide I.T. should fail with 30 days we will reconfigure the equipment free-of-charge.
The following conditions apply for eligibility:
- The goods must have been originally supplied and installed by AWIT
- The fault must be reported to AWIT within 30 days of installation.
- The goods must fall within the normal manufacturers warranty period.
- In the case of computer systems including desktops, laptops and servers the customer must have a full, valid backup for the affected system otherwise AWIT will restore the system to original factory defaults only.
Our Services
Managed IT Support
Our fixed price Managed IT Support Programs will increase your businesses competitiveness and efficiency with our I.T. Professionals on call for you 24/7.
Same Day On-Site Support
Class leading response times ensure your that when things do go wrong we’ll be there in a hurry so you can get on with doing what your business does best.
Security and Data Protection
Custom designed security and data backup systems protect your business from emerging threats and gives you peace of mind.
Hardware and Software
We supply, install and maintain hardware and software from all major vendors including Hewlett-Packard, Microsoft, IBM, Intel and Dell all with our 30 day reconfiguration guarantee.
Testimonials
Our previous I.T. Service Provider was distant, hard to contact and not customer focused. With Australia Wide I.T. we now have great service with a human touch. Our calls are answered promptly and the team is always ready to help in any way.
The maintenance program put in place by AWIT offers us peace of mind that our entire system is correctly and closely monitored.
Monica
They’ve gotten to know our business so well and they’re truly interested in helping us. It’s like having our own I.T. Department in-house. Australia Wide I.T. takes a personal interest in our team, our business and where we’re going. They’re like family.
Other I.T. companies just didn’t seem to have the same depth of knowledge as these guys. Rather than blame the user (us) they go the extra mile, locate the problem and fix it – Every time!
Coral
Thanks for all your help today. Your patience & tenacity for solving the problem is greatly appreciated.
Jacinta
Very much appreciate your very quick response today. It was pay day today and I was a bit worried (that we wouldn’t be able to process the pays) but because of you all is well, so a big thanks.
Dale
Attentive and thorough, Australia Wide I.T. get onto any of our I.T. problems quickly – with prompt, friendly and efficient service. Whenever we need to upgrade, we know we can trust their knowledge in supplying flawless new equipment that always works both physically, and to suit our needs.
Alison
My business has grown from 3 stores to 5 stores over the last 3 years; one of the unfortunate consequences of this has been the fact that our old server and network could not cope with the growth. After much deliberation we chose Australia Wide I.T. to not only arrange the supply and installation of our new network, but to also provide long term support. We have been very pleased with our decision and would happily recommend them.
Bruce
Your work last week was amazing. You couldn’t have been more supportive or expert in your conduct. I am very grateful and am amazed at your generous invoicing of last week’s work. I can only repay you by recommending you to as many people as possible.
Thank you. It is refreshing to know that when a problem occurs, you are always there – with great service.
Keran
All good as usual, keep up the professional service.
Diana
We would recommend you to anyone, anytime.
Thank you all so very, very much for all your support. Not to mention bringing back my files to my Company. I cannot thank you guys enough.
Thanks again.
Leigh
A very big thank you from me to all of the guys there….You make things so easy for us and are always available to help.
A massive shout out to the Nash though for fixing our printer – you nailed it Nash and not only changed MY life, but also helped to save some trees in the Amazon Forest!
Thanks to you all.
Jo