Lodge a new ticket - Australia Wide I.T.

New job ticket

Don't use this form for urgent support requests unless directed to by one of our support engineers.

For urgent support please call our help desk on 1300 350 509

Your details

Company name and location

First Name

Last Name

Your Email address

Your contact number

Ticket type

New user setup / onboarding

Provide details of the new user

First Name

Last Name

Preferred email address

Mobile phone number

When do they start?

Microsoft 365 licence to assign

none / not sure

Exchange online P1 (Email with 50GB storge)

Business Basic (everything above plus OneDrive, SharePoint & Teams)

Business Standard (all of the above plus Desktop apps. i.e. Word, Excel, Outlook etc.)

Business Premium (all of the above plus Device management, Entra, Defender, Intune and more)

365 E3 (everything above plus 100GB email storage and auto-archiving)

other...

Microsoft 365 licence(s) required:

For a comprehensive list of Microsoft 365 licence types and features visit https://m365maps.com

The selected Microsoft 365 licence does not include Microsoft Office apps (Word, Excel, Outlook, PowerPoint etc.) please ensure you have an alternative licence available for this user.

We will contact you to work out which Microsoft 365 licence is required.

Permissions

User off-boarding

Provide details for the user to be off-boarded

First Name

Last Name

Email address

Computer name(s)

When should we shutdown this users account?

Give the following people access to this person's email and OneDrive data

Also forward new emails sent to the user to be offboarded to the people named above?

Yes

Out of office message to set for this user

Computer purchase / quote / installation

Choose one

I need AWIT to provide a new computer

I have already ordered a new computer

Re-use an existing computer

Choose one

Please send me a quote

You have already provided me with a quote

Which computer will be re-used

Quote number:

Who is this computer for?

Is this a new user?

Yes

Help with an error message

Please upload one or more screenshots or photos of the error message

Choose File(s) - 5 maximum

Additional information

Password / MFA reset

Support for password and/or MFA resets can only be provided over the phone. The affected account holder should call our help desk on 1300 350 509 during business hours.

DNS change

Domain name

What changes do you need made?

Software installation or upgrade

What do you need installed?

Which computer(s) do you need it installed on?

Poor computer performance

Which computer(s) are affected?

Please describe the nature of the problem

General support

Operating System

Windows 10 or 11

Windows 8.1 or older

Mac (any)

Other

Please describe the issue in detail.

Do you need to upload any files or screenshots?

Yes

File Upload

Choose File(s) - 5 maximum

Comments