New job ticket
Don't use this form for urgent support requests unless directed to by one of our support engineers. For urgent support please call our help desk on 1300 350 509
Ticket type
Select one or more ticket categories New user setup User offboarding Computer purchase / quote / installation Help with an error message Password / MFA reset DNS change Software installation or upgrade Poor computer performance VoIP (incl. Teams Telephony) General IT support (Other)
New user setup / onboarding Provide details of the new user
Microsoft 365 licence to assign
The selected Microsoft 365 licence does not include Microsoft Office apps (Word, Excel, Outlook, PowerPoint etc.) please ensure you have an alternative licence available for this user.
We will contact you to work out which Microsoft 365 licence is required.
Which computer(s) will this person use?
User off-boarding Provide details for the user to be off-boarded
Also forward new emails sent to the user to be offboarded to the people named above ?
Out of office message to set for this user
Computer purchase / quote / installation
Which computer will be re-used
Help with an error message
Support for password and/or MFA resets can only be provided over the phone. The affected account holder should call our help desk on 1300 350 509 during business hours.
What changes do you need made?
Software installation or upgrade
Which computer(s) do you need it installed on?
Poor computer performance
Please describe the nature of the problem
VoIP (including Teams Telephony)
Please describe the issue in detail.
Please describe the issue in detail.
Do you need to upload any files or screenshots?
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