Coronavirus COVID19 response
It is no understatement to say the new coronavirus pandemic – known as COVID-19 – and the measures brought in to mitigate it have been life-changing, who would have thought that only 5 or 6 weeks ago the idea of a nation-wide shut down would be feasible let alone probable?
As it turned out, our elected leaders encouraged everyone to do their bit and minimise travel as much as possible and this has meant that a large proportion of our customers are now working partially or fully from home.
This rapid shift to working from home has brought about some technical challenges but our team has risen to the challenge and I could not be more proud of them. Over the course of the last 4 weeks they have succeeded in implementing work-from-home strategies for nearly 500 individual staff members from more than 30 individual businesses, a feat that I would have thought impossible only a few weeks ago so before I go on, I want to publicly acknowledge the incredible results that Bill, Brenden and Fabian have achieved, well done to them all!
As a result of the pandemic we have seen some changes within our own business too, we are all working from home ourselves and while there haven’t been any significant technical problems for us there have been a few other challenges, most notably the lack of water-cooler gossip and the inability for us to speak with each other across the top of the office wall partitions…
In case you hadn’t already figured it out, we are still very much open for business and now that the initial rush of working-from-home-setups has passed we can get back to more routine work including help desk and maintenance activities so if you need our help, don’t hesitate to call our help desk on 1300 350 509 or for non-urgent inquiries you can email us at [email protected].
Side note
Illustration of the ultrastructure of the Covid-19 virus
Did you know that the COVID19 image above is a somewhat accurate representation of what the virus actually looks like? I didn’t, I just assumed that it was some stock image of an artists conception of what some unnamed virus might look like, but I was wrong. If you’re interested in learning more about this now iconic image read more here.
Written by Adam Goudge.
Our Services
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Our fixed price Managed IT Support Programs will increase your businesses competitiveness and efficiency with our I.T. Professionals on call for you 24/7.
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We supply, install and maintain hardware and software from all major vendors including Hewlett-Packard, Microsoft, IBM, Intel and Dell all with our 30 day reconfiguration guarantee.
Testimonials
My business has grown from 3 stores to 5 stores over the last 3 years; one of the unfortunate consequences of this has been the fact that our old server and network could not cope with the growth. After much deliberation we chose Australia Wide I.T. to not only arrange the supply and installation of our new network, but to also provide long term support. We have been very pleased with our decision and would happily recommend them.
Bruce
Our previous I.T. Service Provider was distant, hard to contact and not customer focused. With Australia Wide I.T. we now have great service with a human touch. Our calls are answered promptly and the team is always ready to help in any way.
The maintenance program put in place by AWIT offers us peace of mind that our entire system is correctly and closely monitored.
Monica
Attentive and thorough, Australia Wide I.T. get onto any of our I.T. problems quickly – with prompt, friendly and efficient service. Whenever we need to upgrade, we know we can trust their knowledge in supplying flawless new equipment that always works both physically, and to suit our needs.
Alison
Your work last week was amazing. You couldn’t have been more supportive or expert in your conduct. I am very grateful and am amazed at your generous invoicing of last week’s work. I can only repay you by recommending you to as many people as possible.
Thank you. It is refreshing to know that when a problem occurs, you are always there – with great service.
Keran
We would recommend you to anyone, anytime.
Thank you all so very, very much for all your support. Not to mention bringing back my files to my Company. I cannot thank you guys enough.
Thanks again.
Leigh
A very big thank you from me to all of the guys there….You make things so easy for us and are always available to help.
A massive shout out to the Nash though for fixing our printer – you nailed it Nash and not only changed MY life, but also helped to save some trees in the Amazon Forest!
Thanks to you all.
Jo
Thanks for all your help today. Your patience & tenacity for solving the problem is greatly appreciated.
Jacinta
All good as usual, keep up the professional service.
Diana
The team at AWIT deliver nothing but breathtaking service!!!!
Brett
They’ve gotten to know our business so well and they’re truly interested in helping us. It’s like having our own I.T. Department in-house. Australia Wide I.T. takes a personal interest in our team, our business and where we’re going. They’re like family.
Other I.T. companies just didn’t seem to have the same depth of knowledge as these guys. Rather than blame the user (us) they go the extra mile, locate the problem and fix it – Every time!
Coral