Managed I.T. Support

Our Managed Service Programs will increase your businesses competitiveness and efficiency with our I.T. Professionals on call for you 24/7

Comprehensive I.T. support for much less than you might think

We have a range of Managed Service Programs to suit businesses with between 10 and 100 staff.  Our programs have been developed to be flexible and offer fixed price support options for extra peace of mind.

100% Australian owned and operated, no overseas call centers – ever!

All of our support staff are located right here in Australia, we do not outsource and we do not employ over-seas staff.

Get on board our Managed Service Programs TODAY

Running your business efficiently and profitably is all you should be worrying about.
So what happens when your computer system crashes?
Technical issues can cripple your business.

Our Managed Service Programs are designed to make your systems more reliable, on time and on budget.

What is MSP?

We have a range of MSP products to suit professional services, manufacturing and retail businesses, from our essentials bronze package to our top-of-the-line all-inclusive Platinum Unlimited plan there’s sure to be a package to suit you.

Our most popular package, the Platinum Unlimited you pay fixed monthly price and we provide you with unlimited I.T. service, everything from desktop support, troubleshooting and help desk to consulting and systems administration. We are your complete I.T. department and we make business computing easy.

Why become an MSP Member at Australia Wide I.T.?

We guarantee our work – If we can’t fix it, we will pay you.  This isn’t some slick sales gimmick – it’s us standing by the quality of our service.
We will oversee and solve all of your computing needs (and problems), leaving you free to focus on your business. We’ll look after your desktop support, administration and scheduled maintenance, and be there to assist you with troubleshooting and project management.
Whatever you need, we’re here to help you.

You get it all when you work with us

Your MSP Platinum Unlimited package is all-inclusive.
That means you receive all of our technical services, as and when you need them.
We even have after-hours support available (for a small additional fee).

We’re your I.T. experts in Melbourne

With more than ten years of extensive I.T. expertise, we’re currently servicing over 300
happy clients.

We get to know you and your business

We don’t outsource our services. We build genuine, long-term relationships with our
customers, and our staff will get to know your business personally. This means the people
who fix and maintain your computer systems are real people you’ll meet and be able to trust, not some faceless helpdesk agent on the other end of the phone.

We’re fast and efficient

…and do things right the first time.  We work to international standards and categorise all requests for help that we receive, our response times are measured and for some of our MSP plans guaranteed.

You’ll get a highly professional, certified team on-call

Your Australia Wide I.T. team is here for you 24/7.
Our staff are fully-qualified, in-house trained and hold various industry-leading Certifications –
including MCSE, MCSA, CCNA and A+.

Your very own I.T. department

Your Managed Services Provider (MSP) package is tailored to ensure that your company is protected at all times, and that your staff can focus on what they do best. We become a part of your business family, and set up processes to help, educate, and guide your team with 24/7 cover, 364 days a year. (The only you can’t call us is Christmas day)

We’ll look after all your I.T. needs including-

  • Server maintenance
  • Live system monitoring
  • Backup monitoring
  • Softwareupdates
  • Desktop support
  • Telephone support

Australia Wide I.T. is your very own help desk and IT Department in one – without the high costs. Specialising in small and medium businesses, we design, install and maintain your I.T. systems for you. Keep your team productive with our responsive and professional IT support services.

Our Services

Managed IT Support

Our fixed price Managed IT Support Programs will increase your businesses competitiveness and efficiency with our I.T. Professionals on call for you 24/7.

Same Day On-Site Support

Class leading response times ensure your that when things do go wrong we’ll be there in a hurry so you can get on with doing what your business does best.

Security and Data Protection

Custom designed security and data backup systems protect your business from emerging threats and gives you peace of mind.

Hardware and Software

We supply, install and maintain hardware and software from all major vendors including Hewlett-Packard, Microsoft, IBM, Intel and Dell all with our 30 day reconfiguration guarantee.