Managed I.T. Support
Our Managed Service Programs will increase your businesses competitiveness and efficiency with our I.T. Professionals on call for you 24/7
Comprehensive I.T. support for much less than you might think
We have a range of Managed Service Programs to suit businesses with between 10 and 100 staff. Our programs have been developed to be flexible and offer fixed price support options for extra peace of mind.
100% Australian owned and operated, no overseas call centers – ever!
All of our support staff are located right here in Australia, we do not outsource and we do not employ over-seas staff.
Get on board our Managed Service Programs TODAY
Running your business efficiently and profitably is all you should be worrying about.
So what happens when your computer system crashes?
Technical issues can cripple your business.
Our Managed Service Programs are designed to make your systems more reliable, on time and on budget.
What is MSP?
We have a range of MSP products to suit professional services, manufacturing and retail businesses, from our essentials bronze package to our top-of-the-line all-inclusive Platinum Unlimited plan there’s sure to be a package to suit you.
Our most popular package, the Platinum Unlimited you pay fixed monthly price and we provide you with unlimited I.T. service, everything from desktop support, troubleshooting and help desk to consulting and systems administration. We are your complete I.T. department and we make business computing easy.
Why become an MSP Member at Australia Wide I.T.?
We guarantee our work – If we can’t fix it, we will pay you. This isn’t some slick sales gimmick – it’s us standing by the quality of our service.
We will oversee and solve all of your computing needs (and problems), leaving you free to focus on your business. We’ll look after your desktop support, administration and scheduled maintenance, and be there to assist you with troubleshooting and project management.
Whatever you need, we’re here to help you.
You get it all when you work with us
Your MSP Platinum Unlimited package is all-inclusive.
That means you receive all of our technical services, as and when you need them.
We even have after-hours support available (for a small additional fee).
We’re your I.T. experts in Melbourne
With more than ten years of extensive I.T. expertise, we’re currently servicing over 300
happy clients.
We get to know you and your business
We don’t outsource our services. We build genuine, long-term relationships with our
customers, and our staff will get to know your business personally. This means the people
who fix and maintain your computer systems are real people you’ll meet and be able to trust, not some faceless helpdesk agent on the other end of the phone.
We’re fast and efficient
…and do things right the first time. We work to international standards and categorise all requests for help that we receive, our response times are measured and for some of our MSP plans guaranteed.
You’ll get a highly professional, certified team on-call
Your Australia Wide I.T. team is here for you 24/7.
Our staff are fully-qualified, in-house trained and hold various industry-leading Certifications –
including MCSE, MCSA, CCNA and A+.
Your very own I.T. department
Your Managed Services Provider (MSP) package is tailored to ensure that your company is protected at all times, and that your staff can focus on what they do best. We become a part of your business family, and set up processes to help, educate, and guide your team with 24/7 cover, 364 days a year. (The only you can’t call us is Christmas day)
We’ll look after all your I.T. needs including-
- Server maintenance
- Live system monitoring
- Backup monitoring
- Softwareupdates
- Desktop support
- Telephone support
Australia Wide I.T. is your very own help desk and IT Department in one – without the high costs. Specialising in small and medium businesses, we design, install and maintain your I.T. systems for you. Keep your team productive with our responsive and professional IT support services.
Our Services
Managed IT Support
Our fixed price Managed IT Support Programs will increase your businesses competitiveness and efficiency with our I.T. Professionals on call for you 24/7.
Same Day On-Site Support
Class leading response times ensure your that when things do go wrong we’ll be there in a hurry so you can get on with doing what your business does best.
Security and Data Protection
Custom designed security and data backup systems protect your business from emerging threats and gives you peace of mind.
Hardware and Software
We supply, install and maintain hardware and software from all major vendors including Hewlett-Packard, Microsoft, IBM, Intel and Dell all with our 30 day reconfiguration guarantee.
Testimonials
They’ve gotten to know our business so well and they’re truly interested in helping us. It’s like having our own I.T. Department in-house. Australia Wide I.T. takes a personal interest in our team, our business and where we’re going. They’re like family.
Other I.T. companies just didn’t seem to have the same depth of knowledge as these guys. Rather than blame the user (us) they go the extra mile, locate the problem and fix it – Every time!
Coral
My business has grown from 3 stores to 5 stores over the last 3 years; one of the unfortunate consequences of this has been the fact that our old server and network could not cope with the growth. After much deliberation we chose Australia Wide I.T. to not only arrange the supply and installation of our new network, but to also provide long term support. We have been very pleased with our decision and would happily recommend them.
Bruce
All good as usual, keep up the professional service.
Diana
Attentive and thorough, Australia Wide I.T. get onto any of our I.T. problems quickly – with prompt, friendly and efficient service. Whenever we need to upgrade, we know we can trust their knowledge in supplying flawless new equipment that always works both physically, and to suit our needs.
Alison
The team at AWIT deliver nothing but breathtaking service!!!!
Brett
A very big thank you from me to all of the guys there….You make things so easy for us and are always available to help.
A massive shout out to the Nash though for fixing our printer – you nailed it Nash and not only changed MY life, but also helped to save some trees in the Amazon Forest!
Thanks to you all.
Jo
Very much appreciate your very quick response today. It was pay day today and I was a bit worried (that we wouldn’t be able to process the pays) but because of you all is well, so a big thanks.
Dale
Our previous I.T. Service Provider was distant, hard to contact and not customer focused. With Australia Wide I.T. we now have great service with a human touch. Our calls are answered promptly and the team is always ready to help in any way.
The maintenance program put in place by AWIT offers us peace of mind that our entire system is correctly and closely monitored.
Monica
Your work last week was amazing. You couldn’t have been more supportive or expert in your conduct. I am very grateful and am amazed at your generous invoicing of last week’s work. I can only repay you by recommending you to as many people as possible.
Thank you. It is refreshing to know that when a problem occurs, you are always there – with great service.
Keran
We would recommend you to anyone, anytime.
Thank you all so very, very much for all your support. Not to mention bringing back my files to my Company. I cannot thank you guys enough.
Thanks again.
Leigh